RETURN REFUND POLICY
To initiate a return, the customer must report within 24 hours of delivery. Simply drop us a DM or send us an email, and we will respond within 24 hours to assist with the process.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at serialchillerglobal@gmail.com. Please note that returns will need to be sent to the following address
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at serialchillerglobal@gmail.com.
Damages and issues
The product undergoes a thorough quality check prior to being shipped. Unfortunately, we cannot offer exchanges for any damages.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at serialchillerglobal@gmail.com